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CUSTOMER SUCCESS

What our members say

"The team was fantastic. They were always available when I needed them. They always had the answers to my questions."

"I think it only took three weeks to go live. That's impressive compared to other systems."

"My one request is that you don't stop" - on continuing to add functionality after 30 days.

Questions?

Frequently Asked Questions

How much does an ERP system cost?

The cost of an ERP system varies depending on the complexity, customization, and the number of users. Typically, costs include licensing, implementation, and ongoing maintenance. We offer flexible pricing models to suit different business needs.

What factors affect the cost of an ERP system?

Factors influencing ERP costs include the size of the business, the scope of implementation, customization requirements, integration with existing systems, and the level of support needed. Acumatica offers scalable solutions to fit various budgets.

What is the difference between Fixed Fee and Time & Materials Projects?

Fixed Fee projects have a set price for the entire project scope, providing budget certainty. Time & Materials projects are billed based on the actual time and resources used, offering flexibility for evolving project requirements.

What is an ERP system?

An ERP (Enterprise Resource Planning) system integrates core business processes into a single system, facilitating real-time data sharing, improved efficiency, and better decision-making across the organization.

How long does it take to implement an ERP system?

ERP implementation duration varies based on the project's complexity, ranging from a few weeks to several months. Our streamlined process can have your system up and running in as few as 30 days. 

What are the benefits of using an ERP system?

ERP systems enhance business efficiency by automating processes, improving data accuracy, providing real-time insights, and facilitating better resource management, leading to increased productivity and cost savings.

How can an ERP system improve my business processes?

An ERP system standardizes and automates business processes, reducing manual errors, improving data accuracy, streamlining operations, and providing comprehensive analytics for informed decision-making.

What industries do you serve with your ERP solutions?

We serve a wide range of industries including manufacturing, distribution, retail, professional services, healthcare, and non-profit organizations, each with tailored solutions to meet specific industry needs.

What is the implementation process for an ERP system?

Our implementation process involves initial system configuration, data migration, user training, and go-live support. We ensure a smooth transition with minimal disruption to your business operations.

How do I choose the right ERP system for my business?

Choosing the right ERP system involves assessing your business needs, scalability requirements, budget, and desired features. We offer consultations to help you select the best solution for your organization.

What support do you offer after ERP implementation?

We provide comprehensive post-implementation support including technical assistance, regular updates, user training, and continuous system optimization to ensure your ERP system operates effectively.

Can an ERP system be customized to fit my business needs?

Yes, our ERP systems are highly customizable to meet the unique requirements of your business. We work closely with you to tailor the solution to your specific workflows and processes.

What is included in your ERP implementation services?

Our implementation services include project planning, system configuration, data migration, integration with existing systems, user training, and ongoing support to ensure a successful deployment.

How do you ensure data security during ERP implementation?

We prioritize data security by implementing robust security measures, including data encryption, secure access controls, and regular security audits, ensuring your data is protected throughout the implementation process.

What are the key features of Acumatica ERP?

Acumatica ERP offers features such as financial management, project accounting, CRM, inventory management, order management, and robust reporting capabilities, all integrated into a cloud-based platform.

How does Acumatica ERP integrate with other systems?

Acumatica ERP integrates seamlessly with various third-party applications and legacy systems through APIs and built-in connectors, ensuring smooth data exchange and unified business processes.

What is cloud-based ERP and how does it differ from on-premise ERP?

Cloud-based ERP is hosted on remote servers and accessed via the internet, offering scalability, reduced IT costs, and automatic updates. On-premise ERP is installed locally on your servers, providing greater control and customization options.

How do I know if my business is ready for an ERP system?

Your business is ready for an ERP system if you experience process inefficiencies, challenges in data management, or need better integration of business functions. Our specialists can assess your readiness and guide you through the process.

 

What is the ROI of implementing an ERP system?

The ROI of an ERP system includes improved efficiency, reduced operational costs, better decision-making, and enhanced scalability, leading to long-term financial benefits and competitive advantage.

Can I see a demo of your ERP system?

Yes, we offer live demos of our ERP systems to showcase their features and functionalities. Contact us to schedule a personalized demonstration tailored to your business needs.

 

What are the common challenges during ERP implementation?

Common challenges include data migration, user adoption, integration with existing systems, and aligning the ERP system with business processes. Our experienced team helps mitigate these challenges for a smooth implementation.

How do you handle data migration during ERP implementation?

We manage data migration through a structured process involving data extraction, cleansing, transformation, and loading into the new ERP system, ensuring data integrity and minimal disruption.

What training do you need for using an ERP system?

We offer comprehensive training programs, including on-site training, online tutorials, and user manuals, to ensure your team is well-equipped to use the ERP system effectively.

What are the licensing options for an ERP system?

Our ERP system offers subscription pricing, what ever rate you receive upon the implementation's completion is locked in for 5-years. No increases with no long term commitment required from you.

How do you manage ERP system updates and maintenance?

We provide regular updates and maintenance services to keep your ERP system up-to-date with the latest features, security patches, and performance improvements, ensuring optimal operation.