How Boca Terry Replaced Decades of Legacy Systems With Acumatica
As distributors grow, the systems that once "worked well enough" often become the very thing holding the business back. Disconnected tools, manual processes, and limited visibility make it harder to scale operations, respond to customers quickly, and make confident decisions.
Boca Terry, a luxury robe, towel, and linen provider serving high-end hospitality brands, reached that point after more than two decades of growth. After a false start with another ERP platform, the company found the right fit on its second attempt.
In this article, we're highlighting how an Acumatica customer, Boca Terry, replaced fragmented legacy systems with a single ERP platform, gaining real-time visibility, automation, and operational clarity. This story is shared for educational purposes to help ERP buyers understand what's possible with Acumatica.
Company Overview: Boca Terry
Founded in 1996, Boca Terry supplies luxury robes, towels, linens, and related products to five-star hotels, cruise lines, spas, and hospitality brands worldwide. The company operates a complex business model that includes:
Manufacturing and sourcing from overseas suppliers
Wholesale distribution through its own facilities
eCommerce sales through its own BigCommerce store and third-party marketplaces
While Boca Terry is headquartered in Deerfield Beach, Florida, its operations span multiple regions, with distribution centers in the United States, Canada, China, and the United Kingdom.
Roughly 98 percent of the business is B2B, with the remainder coming from direct-to-consumer sales. Managing inventory, orders, shipping timelines, and financials across this global footprint requires accurate, timely information, something Boca Terry increasingly struggled to achieve with its legacy systems.
The Challenge: Growth Outpaced Technology
For more than two decades, Boca Terry relied on a collection of disconnected tools:
QuickBooks for accounting
ACT! for customer relationship management
A custom Microsoft Access database for sales order entry
Each system served a specific purpose, but none were integrated.
This fragmentation created compounding issues as the business grew:
Sales orders were handwritten and then manually re-entered into another system
One employee was responsible for both data entry and shipping, creating bottlenecks
Financial reporting required pulling information from multiple applications
Executives lacked real-time visibility into inventory, orders, and profitability
In practice, this meant leadership often had to stop what they were doing to track down answers. Simple questions, like the status of an order or current inventory availability, required searching across systems or relying on one individual to compile information.
There was also risk in relying on aging, custom-built software supported by a single external developer. While that arrangement worked for years, it was not sustainable as a long-term foundation for growth.
A False Start With NetSuite ERP Solutions
Recognizing the need for a more modern solution, Boca Terry initially selected Oracle NetSuite in an effort to unify its systems.
However, the result was not what the company expected. Instead of simplifying workflows, the platform increased complexity in key areas. Inventory ID structures were more rigid, usability was a challenge, and out-of-country support teams made it difficult to resolve issues efficiently. After only three months, Boca Terry reopened its ERP search.
The experience reinforced an important lesson: Replacing systems alone isn't enough. The right ERP solution has to align with how the business actually operates.
Why Boca Terry Chose Acumatica
After restarting its evaluation, Boca Terry selected Acumatica Retail Edition, working with Acumatica ERP partner i-Tech Support Inc. for implementation.
According to the Acumatica-published case study, several platform-level capabilities stood out during evaluation:
A more intuitive user experience compared to what the team had encountered with NetSuite
Strong integration across finance, inventory, sales, and procurement
Greater flexibility to accommodate existing workflows, including Boca Terry's inventory ID structures
Cloud-based access that removed reliance on on-premises servers
Rather than forcing the business to adapt to rigid software rules, Acumatica offered a platform that could support Boca Terry's operational complexity while simplifying day-to-day work.
The Results: 5 Benefits of Replacing Legacy Systems With a Unified ERP Platform
After going live on Acumatica, Boca Terry gained what it had been missing for years: a single source of truth across the organization. These five outcomes highlight how unified visibility, automation, and cloud access transformed daily operations.
1. Real-Time Visibility Across the Entire Business
Executives and staff could now see where inventory was located across global warehouses, what was in stock or in transit, the real-time status of customer orders, and financial performance through dashboards and reports. Instead of piecing together information from multiple systems, teams now worked from a shared, up-to-date view of the business.
This level of visibility also gave Boca Terry the ability to analyze gross margin at the individual SKU level and drill into purchase orders and transactions quickly, capabilities that previously required manual calculations and spreadsheet work.
2. Faster, More Reliable Order Management
Sales orders are now entered directly into Acumatica, eliminating duplicate entry and reducing errors. Employees can instantly view order status without calling or emailing another team member for updates.
This shift alone removed hours of manual work each day and reduced the internal interruptions that had slowed the entire organization.
3. Stronger Inventory and Shipping Visibility
With Acumatica, Boca Terry gained visibility into inbound shipments and container-level tracking, capabilities that proved critical during periods of supply chain disruption.
When shipping timelines stretched from weeks into months, the team could see what was on the water, track estimated arrival dates, and provide customers with more accurate delivery expectations. That level of inventory transparency simply wasn't possible before.
4. Automation That Saves Time and Money
Many administrative tasks that were previously manual are now automated, including order confirmations sent to customers, customer statements generated digitally instead of printed and mailed, and automated alerts for missing purchase orders.
One example highlighted in the case study: Boca Terry eliminated roughly $500 per month in mailed customer statements, saving approximately $6,000 annually through automation alone. The company also recovered an estimated $500,000 in annual revenue by integrating eCommerce orders directly into the ERP platform, ensuring that every online sale was properly captured and booked.
5. Remote Access and Flexibility for a Global Team
Because Acumatica is cloud-based, Boca Terry's leadership and sales teams can access information from anywhere. Executives no longer depend on VPNs or on-premises servers to stay connected. Remote sales staff can log in, view order details, and answer customer questions without delay, improving both productivity and responsiveness across multiple time zones and regions.
Why This Story Matters for ERP Buyers
Boca Terry's experience is a common one among growing distributors and retailers. Legacy systems may function for years, but eventually they limit visibility, efficiency, and scalability. And as this story shows, choosing the wrong replacement platform can set the process back even further.
This Acumatica customer story shows what becomes possible on the second try. Handwritten orders and triple-entered data gave way to a single connected platform. Financial reporting that once required hours of spreadsheet work became available in real time through dashboards. And a global team that previously relied on one person to compile answers gained instant, shared access to the information they needed to serve customers and grow the business.
For organizations managing inventory, fulfillment, and financial complexity across multiple regions, the right ERP platform can become a foundation for long-term growth.
Disclosure: Boca Terry is an Acumatica customer that implemented the platform with a different Acumatica ERP partner. This story is shared for educational purposes and does not reflect a Stellar One member engagement.